ICS Crating Office 365 & Network Implementation

Data / Voice Network Drops
Cisco Access Points
Microsoft Teams Phone System Users

Working with DKDouglas Consulting was easy for us as they gathered the requirements, presented us with solutions, and procured all the necessary equipment once we made our decisions.

—Leslie Caperoon
Office Manager, ICS Crating


Independent Contracting Services (ICS Crating) provides Custom Crating, Packing & Assembly Solutions for businesses and home owners in middle Tennessee and the South East region.  ICS Crating has been a leader in the industry since 2008 and decided to have build a warehouse to support their increased production of both commercial and residential services.  


ICS crating needed an enterprise network, new laptops and desktops, IP phone system, camera's, and wireless access points.  One user was using Office 365 Business, this needed to be expanded to the additional Office users and upgrade of licenses to support the Microsoft Teams Phone System.



We ran CAT5E cable throughout the building to support new IP phones, computers, and cameras.  A Networking Cabinet was installed where we punched down all the network runs into a patch panel.  A Cisco SG220-26P Gigabit PoE Smart Switch was installed.  Two Cisco WAP571 devices were in installed so that technicians could have internet access to upload customer job information once they get back to the office.

Office 365:

We added DKDouglas Consulting as a partner to the existing Office 365 Tenant and moved the licensing subscription to be provided by DKDouglas Consulting.  The existing subscription was upgraded from Office 365 Business to Enterprise E3 and additional licenses were added for each office user.  Additionally, we added licenses subscriptions to enable to business to be enabled on the Microsoft Teams Phone System and procured Poly CCX 500 desktop phones for staff.

We migrated users from a shared DropBox account to their own OneDrive for Business in an effort to reduce the organizational licensing costs.

In a future project we plan to configure SharePoint for the office intranet and shared document storage.


The network cabling and device installation occurred over a two month span as the office as being built and a new fiber line was being implemented by the ISP provider.  DKDouglas Consulting strategically enabled the network and devices in phases as they completed the work.  ICS Crating was able to move into a brand new office, with an enterprise network that supports their growing business needs.

The expansion of Office 365 enabled users to collaborate more by utilizing Microsoft Teams, and provided more mobility for users who spend time out of the office.